SADA STUDIO POLICIES
At SADA, we are committed to providing a safe environment for all our clients. To ensure this, we have established the following studio policies:
Class Schedule:
Classes begin promptly at the scheduled time. Please arrive at least 10 minutes early to prepare for your session. Doors will be locked 5 minutes after class begins to minimize disruptions.
Cancellation Policy:
We require a minimum of 12 hours' notice for cancellations. If you cancel with at least 12 hours' notice, your session credit will be returned to your account for future use.
We offer a one-time courtesy credit refund for a late cancellation per 12 month period with will automatically apply to your account. The credit date will not reset when it is returned to your account. This means it will still carry the original expiration date. Subsequent late cancellations will result in the loss of session credit.
Cashless Business Policy:
To streamline our operations and enhance the security of transactions, we operate as a cashless business. We do not accept cash payments at our studio.
All bookings for classes, space rentals, and other services must be made online prior to your visit to the studio. Payments can be made through our secure online booking system using credit or debit cards.
Positive Communication and Bullying Policy:
Effective communication is vital to a positive, inclusive, and safe environment for all our members. We encourage open dialogue, mutual respect, and kindness in all interactions.
Bullying of any form will not be tolerated in our studio or within our community. This includes, but is not limited to, physical or verbal harassment, body shaming, discrimination, cyberbullying, or any behavior intended to belittle, intimidate, or cause discomfort to another person.
If you are found engaging in bullying behavior, we reserve the right to restrict your access to space rentals only for a duration of time, depending on the severity and frequency of the offences. In serious cases, we may terminate your membership without refund.
We believe in fostering a supportive and empowering environment for everyone. If you experience or witness any form of bullying, please report it to us immediately. Your privacy will be respected, and we will take appropriate action to address the situation.
By participating in our classes and renting our spaces, you agree to abide by this policy and contribute positively to our community.
Attire Etiquette:
Street shoes, jewelry, and watches are not permitted in the studio for safety reasons.
Age Requirement:
Participants must be at least 18 years old. Individuals under 18 require parental consent to participate.
Liability:
All clients must sign a liability waiver before participating in any activities at SADA. This includes but is not limited to injury, damage to personal property, or any other potential risk.
Class Packages and Expiration Policy:
All credits purchased have a booking window and an expiration date. Credits must be used within this timeframe or scheduled up to 30 days after the expiry date. You must schedule your booking before your credit expires. Unused classes will not carry over beyond the expiry date. Please refer to your specific credit (or pricing option) to view the specific expiration date. In certain cases, we may be able to offer an extension package allowing your credits to be extended for one month, one time. The cost for this is $20. If you’d like this extension, please email us at info@sadanyc.com.
Personal Belongings:
SADA is not responsible for lost or stolen items. Please keep your personal belongings secure and avoid bringing valuables to the studio.
Studio Hygiene and Cleanliness:
Students are expected to wipe down poles and mats after use. No food or drink (except water) is allowed in the studio.
Respect and Conduct:
Respect for instructors, staff, and fellow students is a must. Any inappropriate behavior will not be tolerated and may result in expulsion from the studio.
Safety:
Students must follow the instructions of the instructor at all times for safety. Avoid trying moves that are not within your level or without proper supervision.
Rental Space:
The rental space is limited to two people unless purchasing for hosting sessions. For additional attendees, please contact us prior to booking.
If you are booking to host a session, you must first provide us with insurance information and receive approval before purchasing a space rental for hosting credit.
All space rentals must be ready to vacate the space at the end of your rental time. If you remain in the space 10 minutes beyond your booked slot, you will be automatically charged for an extra hour.
Please make sure to keep the volume below 60% during the business hours of 9 am - 5 pm Monday - Friday. If we receive noise complaints during your rental, you may be assessed a fine.
If you are booking a space for hosting a session, you MUST give us at least 72 hours notice.
Rental Space Cleanliness:
Please leave the space as you found it. Any changes to the condition of the space (e.g., lights or AC left on, equipment not returned to its original place, damage) may result in additional charges.
Before leaving, please ensure:
The AC is turned off, the lights are turned off,
your pole or yoga mat has been cleaned and returned,
your towels have been placed in the laundry bin,
and the door is locked behind you (hold down # for 2 seconds on the keypad).
Please refrain from changing the position of the lock on the door handle. Only use the keypad.
Injury/Health Conditions:
Please inform the instructor of any injuries or health conditions before class. If you're pregnant or have recently given birth, please provide a doctor's note confirming you're fit to participate.
SADA WELLNESS LLC LIABILITY WAIVER
Acknowledgment of Risks:
Participant understands and acknowledges that pole fitness, movement classes, and any other activities offered by the Company involve inherent risks and dangers that no amount of care, caution, instruction, or expertise can eliminate. These risks may include, but are not limited to, physical or mental injury, pain, suffering, illness, disfigurement, temporary or permanent disability, economic or emotional loss, and/or death.
Assumption of Risk:
Participant voluntarily agrees to assume all risks associated with participation in the activities offered by the Company, whether or not covered above, known or unknown, inherent or otherwise.
Release and Waiver of Liability:
Participant hereby releases and forever discharges the Company from any and all liability, claims, demands, actions, or rights of action, which are related to, arise out of, or are in any way connected with the Participant’s participation in activities at the Company, including those allegedly attributed to the negligent acts or omissions of the Company.
Participant agrees not to sue the Company for any loss, damage, injury, or death arising out of Participant's participation in the activities and agrees to waive any and all claims against the Company and its affiliates, officers, employees, agents, partners, and licensors.
Indemnification:
Participant agrees to indemnify and hold harmless the Company and its affiliates, officers, employees, agents, partners, and licensors from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney's fees) due to or arising out of Participant's participation in the activities, Participant’s violation of this Agreement, or Participant’s violation of any rights of another.
Medical Treatment:
Participant gives permission for Company's staff to provide and/or seek medical attention in case of injury or illness. Participant agrees to bear all costs incurred due to such medical treatment and to indemnify and hold harmless the Company from any costs related to such treatment.